NEW CONNECTIONS
If you’re new to the area and wish to establish water service, you can elect to pay your deposit electronically. Please read the instructions carefully, as they differ depending if your home is newly constructed or not.
Please note that we only service the following neighborhoods. If you live outside one of these areas or are uncertain if we provide water service to your home, please call 281-277-0129.
- Park Pointe
- Pheasant Creek
- Summerfield
- Stratford Park
- Windsor Estates
- Chelsea Harbour
- Orchard Lakes
- Oak Lake Court
- Old Orchard
Instructions for setting up new service
1. Download, print, complete and sign the Water and Sewer Service Application Form.
2. Download, print, complete and sign the Service Agreement Form.
3. Download, print, complete and sign the Customer Service Inspection.
4. Download, print, complete and sign the Terms of Service
5. Download, print, complete and sign the Utility Disclosure Form.
6. Submit the above-listed documents and proof of ownership (see example of Closing Documents or Lease Agreement) to our office by first contacting Customer Service at 281-277-0129 option 2. Instructions will be provided to transmit data sensitive documents securely.
7. Contact our office at 281-277-0129 option 2, to confirm that the Billing and Collection Department received your paperwork.
8. Pay your $75.00 for homeowner and $150.00 for tenants deposit directly with the customer service representative.
DISCONTINUE SERVICE
REQUEST A SERVICE CALL
SERVICE & REPAIRS
For service or reporting leaks during normal business hours, call 281-277-0129 and press option 2. For after-hours emergencies call 281-277-0129 and press option 9.
For after hours emergencies call 281-277-0129 and press 9.
For anonymous reporting of illegal storm sewer dumping or ethics violations call toll free 866-414-9950.
CUSTOMER SERVICE SURVEY
